Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
Most orders are prepared for shipment within 1–3 business days.
Please note that business days exclude weekends and public holidays.
Shipping Times
Estimated delivery times depend on the destination, shipping method, and local carrier operations.
Typical estimated delivery periods:
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Domestic orders: 5–10 business days.
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International orders: 7–20 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Shipping Costs
Available shipping methods and applicable shipping charges are displayed during checkout. Shipping fees may vary according to the destination, order size, and selected delivery method.
Any applicable shipping promotions will be displayed before the order is completed.
Order Tracking
When tracking information becomes available, it may be provided through an order confirmation or shipping notification.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
Delivery Delays
Delivery may occasionally be affected by circumstances beyond our control, including:
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Severe weather conditions.
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Customs inspections and clearance procedures.
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Carrier service interruptions.
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Public holidays and peak shopping periods.
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Incorrect or incomplete delivery information.
We appreciate your patience when unexpected delays occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error, please review your order details as soon as possible. Once an order has entered the shipping process, changes may no longer be possible.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us with your order details and any relevant supporting information so the issue can be reviewed.